TERMS OF SERVICE
Updated: May 18th 2020
1. Protecting customer privacy is of utmost importance
2. Customer data is customer’s data: No “peeking”, logging, or otherwise checking
customer data contents without a strong reason (administrative, or technical).
3. Abide by Canadian laws relating to customer privacy, customer data. Including retention
and protection policies of Canaidan laws.
4. We will not retain customer data information (what is stored in the service by customer).
5. Cooperate with authorities only as required and permitted by the Canadian law.
GENERAL PHILOSOPHY OF PRIVACY
Here at Hostingsharedbox, customer privacy is very highly respected and protected. The main
philosophy is that customer data and information is theirs, not ours and we do not even want to
know of what is stored, or any other information which is considered private unless we are
required to. We consider data you store to our servers to be your private information, and looking
into that would be like looking at your home computer hard drive: Not our business! . We are
required to gather certain details, and retain those details of all customers however, for example
for accounting/admin purposes.
The longest time for a shared seedbox to be set up is usually 1-24 hours, dedicated seedboxes
and servers are normally delivered within 1-72 hours. The time-frame depends on time/day of
order, possible backlogs at datacenter and Holidays.
While using any service provided by us you agree to follow our usage policy. You agree to not
use our dedicated servers or seedboxes for any of the following..
1. Distributing fake torrents for example pay per install.
2. Any malware and virus distribution.
3. Racism and Hate crime related
4. Phishing and any form of fraud’
5. Copyrighted material which you do not own, or have permission to possess
6. Any type of script and or file that tries to interfere with another's website, server and or
home connection (DDoS attacks).
7. Any child abuse, pornographic or related material.
8. Installing outdated/insecure software that could create possible backdoors to system(s)
9. Altering any settings to bypass limits on public trackers or abusing bandwidth.
10. Hosting warez, torrent trackers or any other such similar sites.
11. Re-sharing shared slots. Your slot on a shared server is for you and your use only. The
server is shared by us by a set max amount of customers.
12. Public Trackers.
13. Cryptocurrency / Mining
Failure to comply with the above usage terms can result in immediate termination of service
without warning as well as possibly in extreme cases details sent onto the appropriate
From time to time it may be necessary to disable services while we perform maintenance or
upgrades. Down time can range from estimated 1-96 hours depending on the work that may be
required. Down days will be added back onto services. When possible users will be emailed in
advance or an announcement will be made.
FAIR USE POLICY
Public/Semi-Public Trackers: We do not permit or support the use of public trackers on our
services. The reason for this is public trackers are a security risk and can take a lot of resources
from the server and this is not fair to other customers you share bandwidth with. By default public
trackers will be blocked or limited by upload speed and ratio. Users abusing this can lead to your
service being suspended with no refund. What is a Public Tracker? A public tracker is a tracker
you can download from without having to login or have an account. Semi-public ones like
Demonoid,TPB etc the “site” requires login but the “tracker” does not require authentication to connect
to peers on tracker.
All our services are billed and auto calculated during initial order. No prorated billing here!
While we pride ourselves on the service we offer we know we can not satisfy every customer
every time. We will work with any customer to work out any problems you may have. A customer
can cancel their service at any time via client area to stop future invoices however no refund can
be given past first 72 hours of initial order. (We can not provide refunds for dedicated servers
unless hardware is faulty and a replacement cannot be provided). If you also created a
subscription with Paypal for automated billing then you must cancel this via your Paypal account.
No refunds for Paypal subscriptions will be given unless you have used the cancellation
function before the due date.
DATA RETENTION POLICY
Our data retention policy is simple, we do not backup data and we are not responsible for data
loss. Clients are responsible for backing up their own data. In the event of system error,
hardware failure, hacking, etc we will do our best to recover your data but can never be held
We reserve the right to disable or terminate any service without notice that we suspect has been
hacked or been used for malicious purposes. This is to preserve the security of network. We
supply unmanaged servers and end user is responsible for their own configuration and security.
Dedicated services are NON-refundable in all cases except where hardware fails and we cannot
provide replacement in reasonable time. Shared services are refundable within 72 hours if the
customer is not satisfied and we cannot rectify the situation. Payments made to us are
non-refundable, however in the situation in which we cannot provide you a service in which you
paid for we will refund in full or prorota depending on usage and situation. We must also remind
you that hosting is a virtual service, it is not a “tangible good”. All payment disputes raised with us
will be referred to this terms of service you agreed to and your services with us will be
terminated. If you fail to comply to these terms of services your account will be suspended and or
terminated without warning. Note: In the case of any over-payments, ie a user accidentally pays
an invoice twice for example paying via PayPal subscription but then also manually paying an
invoice the over-payment is automatically added to the clients credit account. This credit will
automatically be applied to any invoices that are generated/due when a client orders or renews.
To qualify for a over-payment credit refund the client must contact our billing department via a
support ticket within 24 hours of invoice payment.
We reserve the right to terminate a service at any time (Without refund) if customer breaks any
part of our TOS or abuses service or staff in any way or we do not receive payment.
Hostingsharedbox will respond to all reports of infringement that are formatted in accordance
with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of
infringement that do not comply with this act will not be processed. We will act in accordance with
the DMCA when handling infringement reports and remove the infringing data if needed. No user
information will ever be shared.
CHANGES TO TOS
These TOS may change at anytime without notice please check back regularly for changes.